You can check the coverage in your area to see if there’s a known issue (click here). If there isn’t, there might be a problem with your device.
Take a look at our online Help Centre for advice. If you’re not able to find the answer, give us a shout via web chat and we can help you out.
Need more help?
You can contact us via web chat – we love to chat! Web chat is available 8am-8pm, 7 days a week (excluding Bank Holidays).
If you need help outside of these times, you can still submit your question via web chat and leave your email address or mobile number. We’ll reply as soon as possible.