We believe in offering an honest and transparent mobile service, so we don’t enforce any data shaping or network throttling.

Good to know: data shaping and network throttling is the deliberate and intentional lowering of bandwidth and connection speed.

Need more help?

You can contact us via web chat – we love to chat! Web chat is available 8am-8pm, 7 days a week (excluding Bank Holidays).

If you need help outside of these times, you can still submit your question via web chat and leave your email address or mobile number. We’ll reply as soon as possible.

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