We can talk you through how to keep the number you already have. Here's a short video that shows how to bring your existing number to Superdrug Mobile.
Step-by-step guide
You can start this process during activation or once you've set up your Superdrug Mobile account and your SIM is active. You can choose the date the port begins by contacting us via web chat at www.superdrugmobile.com; or, if you want the transfer to start ASAP, follow the steps below.
You’ll need to request a PAC code (Porting Authorisation Code) from your previous network provider.
Text the word PAC and your date of birth to 65075 FROM YOUR OLD SIM - for example: 'PAC DDMMYY' - your network provider will text and email you the PAC code.
Once you have your PAC code, log on to your account and go to your dashboard. Scroll down the page to the 'Transfer your number' section and follow the on-screen instructions.
Enter the PAC code and the number you wish to transfer to Superdrug Mobile on your dashboard:
You can also complete this step during activation when this screen appears:
What happens on the day my number moves over?
Pop your Superdrug Mobile SIM card into your mobile.
You’ll experience a short loss of service while the transfer is happening – this is totally normal and you might need to restart your mobile for everything to start working.
If your number hasn’t switched over by midnight on the day your transfer was supposed to take place, please get in touch with us via web chat. You may be entitled to compensation for the delay, which we'll calculate and add automatically to your account.
Good to know: the porting process takes up to 1 working day. If you submit your PAC on a working day (e.g. Monday - Friday, 9 am - 5 pm), your transfer will complete by 5 pm the next working day. Let's say you submit your PAC on Wednesday at 2 pm, your number will transfer by 5pm on Thursday.
If you submit your PAC on a Thursday at 6 pm, it won't complete until the following Monday (please note Bank Holidays are not working days).
iPhone users: If your iMessage isn't working after porting, it's usually because you need to amend your settings. Here's what you need to do:
Step 1: Open Settings.
Step 2: Go to Phone and then My number.
Step 3: Manually change the number in this field.
Need more help?
You can contact us via web chat – we love to chat! Web chat is available 8am-8pm, 7 days a week (excluding Bank Holidays).
If you need help outside of these times, you can still submit your question via web chat and leave your email address or mobile number. We’ll reply as soon as possible.