From a card expiring through to a banking error, there are many reasons why a payment might not work first time. This is rare and we’ll contact you via text and email straightaway so that we can get you back on track ASAP.
Need more help?
You can contact us via web chat – we love to chat! Web chat is available 8am-8pm, 7 days a week (excluding Bank Holidays).
If you need help outside of these times, you can still submit your question via web chat and leave your email address or mobile number. We’ll reply as soon as possible.