When you join us, a transaction on your bank statement may appear with the reference ‘Superdrug Mobile Active Card Check’. This is a check that some banks perform and you don’t need to do anything. There’s no charge to you for this, and it will disappear back off your account within a few days.  

If you need to change the payment card linked on your account, just log in and head to Account Settings:

Need more help?

You can contact us via web chat – we love to chat! Web chat is available 8am-8pm, 7 days a week (excluding Bank Holidays).

If you need help outside of these times, you can still submit your question via web chat and leave your email address or mobile number. We’ll reply as soon as possible.

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