We’ll always give you a helpful nudge if your data allowance is running low. We’ll send you a text and an email to let you know it’s running low, and another text and an email if/when it runs out. 

If that happens, you can buy one of our data add-ons to keep you going. Even better, these add-ons rollover, so even if you are right at the end of the month there’s no rush! 

View our handy ‘How do I get more data?’ guide, and find out about the add-ons you can buy.

You can also keep an eye on your data usage via your online account at any time.

If you buy a data add-on outside the hours of 8am – 10pm, you might not receive our confirmation text message until the following day.

Need more help?

You can contact us via web chat – we love to chat! Web chat is available 8am-8pm, 7 days a week (excluding Bank Holidays).

If you need help outside of these times, you can still submit your question via web chat and leave your email address or mobile number. We’ll reply as soon as possible.

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