If your SIM card is lost, stolen or damaged you can order a new one by getting in touch with us via web chat. 

Please check the address registered on your account as that's where the SIM will be sent. You can do this by logging on and clicking 'Account Settings'

You won't be able to access any services until you receive the new SIM. If you need to stay connected during this process you can set up call forwarding by using these guides:

Good to know: if you've changed your device and need a different size of SIM, pop your SIM back in the original card it came in. If you don't have the original card you'll need to order a new SIM by getting in touch with us. 

Got your replacement SIM? You need to activate your new SIM; fire up a web chat with us and we'll get this working!

Need more help?

You can contact us via web chat – we love to chat! Web chat is available 8am-8pm, 7 days a week (excluding Bank Holidays).

If you need help outside of these times, you can still submit your question via web chat and leave your email address or mobile number. We’ll reply as soon as possible.

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