If your SIM card is lost, stolen or damaged you can order a new one. 

Use the button below to order your replacement SIM. Once this request goes through, your current SIM will stop working.

Please check the address registered on your account as that's where the SIM will be sent. You can do this by logging on and clicking 'Account Settings'

Important: if your original SIM was lost in the post, you need to activate it before you can order a new one. You can do this by going to www.superdrugmobile.com/activate. Once you've activated, use the link above to order a replacement SIM. If you're not sure how to activate your SIM, start a web chat with us and we can help you.

If you need to stay connected during this process you can set up call forwarding by using these guides

Good to know: if you've changed your device and need a different size of SIM, pop your SIM back in the original card it came in. If you don't have the original card you'll need to order a new SIM using the link above. 

Got your replacement SIM? You need to activate your new SIM; fire up a web chat with us and we'll get this working!

Need more help?

You can contact us via web chat – we love to chat! Web chat is available 8am-8pm, 7 days a week (excluding Bank Holidays).

If you need help outside of these times, you can still submit your question via web chat and leave your email address or mobile number. We’ll reply as soon as possible.

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