Question: have you still got the original card we sent you (the one you popped your SIM out of)?

Yes, I’ve still got it!

Great! We sent you 3 sizes of SIM as part of this card:

  • Standard SIM (the biggest size): if you’re using this one and you need a smaller version, you’ll notice it has 2 different sizes ready to be popped out inside it. 

  • Micro SIM (the middle size): if you’re using this one and need a smaller version, there’s a smaller size within it ready to be popped out.

  • Nano SIM (the smallest size): if you’re using this one and need to switch to a bigger size (if you still have the original card), the nano SIM fits back inside the card, so you can use this one instead.

I threw it away – boohoo!

You can order a new SIM by getting in touch with us via web chat. Head to our home page and select 'Chat now'.

Good to know: your new phone needs to be 3G and 4G compatible for everything to work.

Need more help?

You can contact us via web chat – we love to chat! Web chat is available 8am-8pm, 7 days a week (excluding Bank Holidays).

If you need help outside of these times, you can still submit your question via web chat and leave your email address or mobile number. We’ll reply as soon as possible.

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