When you join Superdrug Mobile, your settings usually update automatically and everything works brilliantly.
If you don’t have internet access (and you still have data to use), check something called your Access Point Name (APN) settings.
We’ll talk you through what you need to do and make it nice and easy:
On Android: Settings > More… (under Wireless & Networks) > Mobile Network > Access Point Names > 3 > Edit Access Point
On iOS: Settings > Mobile service > Mobile Data Network
On Windows: Settings > Network & wireless > Mobile & SIM > If data connection is disabled, change to enable > SIM settings > Add an Internet APN
On Nokia: Settings > More > Mobile networks > Access point names > Menu button (3 dots in the top right-hand corner)
Found your APN details?
Replace what’s there with the information below
iPhone users
Mobile Data
Name: mobile.connect
APN: mobile.connect
Username: [leave this blank]
Password: [leave this blank]
MMS
APN: mobile.connect
Username: [leave this blank]
Password: [leave this blank]
MMSC: http://mms.um.three.co.uk:10021/mmsc
MMS Proxy: mms.three.co.uk:8799
MMS Max Message Size 307200
MMS UA Prof URL
Additional step for iPhone users
If you’ve got an iPhone, you’ll also need to change the 4G settings to ‘4G/5G’
Android users
Name: 3
APN: mobile.connect
Username: [leave this blank]
Password: [leave this blank]
MMSC: http://mms.um.three.co.uk:10021/mmsc
MMSC Proxy: mms.three.co.uk
MMS Port: 8799
APN Type: [leave this blank]
Sony Xperia users
Name: 3
APN: mobile.connect
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: http://mms.um.three.co.uk:10021/mmsc
MMS Proxy: mms.three.co.uk
MMS Port: 8799
MCC: 234
MNC: 20
Authentication Type: Not set
APN Type: Not set
APN Protocol: IPv4
APN Roaming Protocol: IPv4
MVNO Type: GID
MVNO Value: 0310
Windows users
APN: mobile.connect
Username: [leave this blank]
Password: [leave this blank]
Proxy Address: [leave this blank]
Proxy Port: [leave this blank]
Network Type Preset: IPv4
Authentication Type: [leave this blank]
MMS Access Point Name: mobile.connect
Username: [leave this blank]
Password: [leave this blank]
Proxy Address: mms.three.co.uk
Proxy Port: 8799
MMSC Address: http://mms.um.three.co.uk:10021/mmsc
Network Type Preset: IPv4
Authentication Type: [leave this blank]
Maximum Message Size: 307200
Nokia users
Name: 3
APN: mobile.connect
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMS Proxy: mms.three.co.uk
MMS Port: 8799
MCC: 234
MNC: 20
Authentication Type: [leave this blank]
APN Type: [leave this blank]
APN Protocol: IPv4
APN Roaming Protocol: IPv4
MVNO Type: GID
MVNO Value: 0310
Need more help?
You can contact us via web chat – we love to chat! Web chat is available 8am-8pm, 7 days a week (excluding Bank Holidays).
If you need help outside of these times, you can still submit your question via web chat and leave your email address or mobile number. We’ll reply as soon as possible.