If you've not been on auto-renew and your plan isn't active it's easy to get going again. We welcome you with open arms!

Log in to your account and go to your dashboard. Scroll to the section which says 'Renew plan' and enter your payment details.

You might also want to try turning your phone on and off again after a couple of hours.

Good to know: if you want to set up auto-renew, you can do this here we've put together a simple guide that explains what auto-renew is.

If your plan isn't active for 180 days, we'll close it down for you. If you want to open a new account after this time, you’ll need to register again.


Need more help?

You can contact us via web chat – we love to chat! Web chat is available 8am-8pm, 7 days a week (excluding Bank Holidays).

If you need help outside of these times, you can still submit your question via web chat and leave your email address or mobile number. We’ll reply as soon as possible.

Did this answer your question?