Yay, your new SIM has arrived. Put the SIM in your phone and you should be good to go.

If you set up call forwarding, remember to turn it off by using these guides:

Please get back in touch to tell us you've received your new SIM, and we'll make sure everything's working as it should be.

Need more help?

You can contact us via web chat – we love to chat! Web chat is available 8am-8pm, 7 days a week (excluding Bank Holidays).

If you need help outside of these times, you can still submit your question via web chat and leave your email address or mobile number. We’ll reply as soon as possible.

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