If you decide to switch to us you can purchase a SIM in store or online. Once that's activated, you can enter your PAC or STAC code online via your dashboard or chat to us on web chat and we'll talk you through it.
If you provide us with a PAC code, we’ll switch your mobile number on the next working day and your old provider will cancel your account once the mobile number has transferred.
If you provide us with a STAC code, we’ll let your old provider know and they will cancel your account the next working day after you start using your new SIM card.
- Porting your number can take up to 1 working day to be completed, and we'll text and email you to let you know when it's complete.
If you want to do the transfer online, log in to your dashboard and scroll down to the bottom of the page. You'll see the section called 'Transfer your number'. Simply enter in your PAC or STAC code, along with your existing mobile number (the one you want to transfer across) and it's done! You've started the porting process.
If you want to switch later, just contact us when you’re ready and give us your PAC or STAC code.
Good to know: Your PAC or STAC code is only valid for 30 days. After this time you'll need to request a new one from your previous provider.
If you intend on using a handset device which is locked to another network, please ensure you unlock the device before you provide your PAC or STAC code as this will enable your new SIM card to work with the device.
Need more help?
You can contact us via web chat – we love to chat! Web chat is available 8am-8pm, 7 days a week (excluding Bank Holidays).
If you need help outside of these times, you can still submit your question via web chat and leave your email address or mobile number. We’ll reply as soon as possible.