Going abroad? Here’s how to make sure your phone works as soon as you land – it only takes a minute.
Follow these steps to get your phone ready:
1. Go to ‘Settings’
2. Open ‘Network & wireless…’
3. Mobile & SIM: If data connection is disabled, change it to enabled
4. SIM settings
5. Click on ‘Add an Internet APN'
The APN details you need to enter are:
Access Point Name: mobile.connect
Username: (blank)
Password: (blank)
Proxy Address: (blank)
Proxy Port: (blank)
Network Type Preset: IPv4
Authentication Type: (blank)
MMS Access Point Name: mobile.connect
Username: (blank)
Password: (blank)
Proxy Address: mms.three.co.uk
Proxy Port: 8799
MMSC Address: http://mms.um.three.co.uk:10021/mmsc
Network Type Preset: IPv4
Authentication Type: (blank)
Maximum Message Size: 307200
Need more help?
You can contact us via web chat – we love to chat! Web chat is available 8am-8pm, 7 days a week (excluding Bank Holidays).
If you need help outside of these times, you can still submit your question via web chat and leave your email address or mobile number. We’ll reply as soon as possible.