Your SIM might not work abroad unless you make a one-off change to your phone settings. We’ve created a step-by-step guide to easily set up your phone.

Which phone do you have?

Why do I have to do this?

We want you to be connected 24/7. If you’re going to travel outside the UK at some point you’ll need to make a one-off change to your phone settings, otherwise your SIM won’t work abroad.

When do I have to do it?

We recommend you to do it now; it only takes 2 minutes and your phone will be ready for travel. You will only need to do it once. 

Need more help?

You can contact us via web chat – we love to chat! Web chat is available 8am-8pm, 7 days a week (excluding Bank Holidays).

If you need help outside of these times, you can still submit your question via web chat and leave your email address or mobile number. We’ll reply as soon as possible.

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