You can make a simple change in your settings to ensure your phone works wherever you are - in the UK or abroad. It's a one-off change to your settings and we’ve created a step-by-step guide to set up your phone easily.

Which phone do you have?

Why do I have to do this?

We want you to be connected 24/7. By making this simple change you'll always be connected, otherwise your SIM won’t work abroad.

When do I have to do it?

We recommend you do it now; it only takes 2 minutes and your phone will be ready for travel. You will only need to do it once. 

​Need more help?

You can contact us via web chat – we love to chat! Web chat is available 8am-8pm, 7 days a week (excluding Bank Holidays).

If you need help outside of these times, you can still submit your question via web chat and leave your email address or mobile number. We’ll reply as soon as possible.