If you can’t speak or hear on the phone, Next Generation Text lets you have conversations by using the internet or a textphone.
You can also download the Next Generation Text Lite app onto your smartphone or tablet to use it on the go.
The options available are:
Type and Read (for those who can’t hear and don’t use their voice).
Speak and Read (for those who can’t hear but can use their voice).
Type and Hear (for those who can hear but don’t use their voice).
Speak and Hear (for those who have some hearing and do use their voice).
There are many ways to use Next Generation Text. You can use a landline or mobile phone for the voice part of the conversation and a PC, laptop, smartphone or tablet to see the text if you choose to.
If you have a smartphone which lets you use the internet at the same time as using the phone, you can hear, read and speak using the smartphone. These are just two ways you can use the service.
Relay assistants only speak English, so won’t be able to translate in calls between different languages.
For more details and for more information on the service and how it works, please visit www.ngts.org.uk Standard UK calls through the Text Relay and Next Generation Text service are free.
Emergency Text Relay
To use the Text Relay service when contacting Emergency Services, simply dial 18000 using your Next Generation Text Lite App or textphone.
Note that this service is not designed for use outside of the UK as it only connects you to the UK Emergency Services.