Superdrug Mobile has powered up and we offer 5G, Wi-Fi calling and VoLTE to all customers as part of our network services, which we hope you are enjoying!
Our network provider, Three, has confirmed to Ofcom their intent to continue upgrading the network throughout 2023 and 2024 so we can offer the best and fastest connectivity for our customers.
To make way for these changes we are switching off the 3G network by the end of 2024 (starting in April). All network providers in the UK will phase out 3G and 2G services by 2033.
What does this mean for me?
You will continue to benefit from the fastest connectivity as we roll out 5G across the network.
To make way for this, 3G will be switched off and you will need a 4G or 5G handset capable of making voice calls on the 4G network.
If you have a 3G-only device or a 4G handset that can only make 3G voice calls, it will not work on Superdrug Mobile, in areas where planned work is carried out or has already been carried out.
If we identify you have this type of device, we will contact you at least 30 days before to remind you about the switch-off. We want you to stay as a Superdrug Mobile customer, and you have the choice to upgrade your device to one that supports 4G voice calls. If you aren't able to change your device you'll have time to find a network that still supports 3G before we complete the switch-off.
How do I know if my phone is compatible?
You can check the settings on your phone or search online to see if the specifications include 4G LTE (the required connectivity).
We've listed some examples below, you can also search for this in your 'Mobile Network' settings:
On Android: Settings > Network & Internet > Mobile Network > You will see either 4G or 5G selected if your phone is compatible
On iPhone: Settings > Mobile Data > Mobile Data Options > Voice & Data > You will see either 4G or 5G selected if your phone is compatible
How can I check coverage where I am?
We're starting the switch off in the areas outlined below (in red). For the most recent coverage information, and to check your local area, take a look here.
Need more help?
You can contact us via web chat – we love to chat! Web chat is available 8am-8pm, 7 days a week (excluding Bank Holidays).
If you need help outside of these times, you can still submit your question via web chat and leave your email address or mobile number. We’ll reply as soon as possible.