Our network provider, Three, has now switched off their 3G network. This allows us to offer the best and fastest connectivity for our customers.
All network providers in the UK will phase out 3G and 2G services by 2033.
What does this mean for me?
You will continue to benefit from the fastest connectivity as we roll out 5G across the network.
If you have a 3G-only device or a 4G handset that can only make 3G voice calls, it will not work on Superdrug Mobile. If you aren't able to change your device you'll have time to find a network that still supports 3G.
How do I know if my phone is compatible?
You can check the settings on your phone or search online to see if the specifications include 4G LTE (the required connectivity).
We've listed some examples below, you can also search for this in your 'Mobile Network' settings:
On Android: Settings > Network & Internet > Mobile Network > You will see either 4G or 5G selected if your phone is compatible
On iPhone: Settings > Mobile Data > Mobile Data Options > Voice & Data > You will see either 4G or 5G selected if your phone is compatible
How can I check coverage where I am?
For the most recent coverage information, and to check your local area, take a look here.
Need more help?
You can contact us via web chat – we love to chat! Web chat is available 8am-8pm, 7 days a week (excluding Bank Holidays).
If you need help outside of these times, you can still submit your question via web chat and leave your email address or mobile number. We’ll reply as soon as possible.