Follow these steps to find out:

  • Dial *#06# on your phone to display your IMEI number
  • Go to www.imei.info, enter your IMEI number and select Check
  • A report will be produced. Look at the LTE section – it will display all the frequencies that your phone can use

Our 4G service runs on the 800MHz and 1800MHz frequencies, so if you see either 800 or 1800 in that column, your phone is 4G compatible. We currently don’t support Supervoice (VoLTE) or WiFi calling so voice calls will only work over 3G. We’re hoping to offer these services in the near future. [NV1] 

Our 3G service runs on the 2100MHz frequency so if you see the number 2100, your phone is 3G compatible.

Need more help?

You can contact us via web chat – we love to chat! Web chat is available 8am-8pm, 7 days a week (excluding Bank Holidays).

If you need help outside of these times, you can still submit your question via web chat and leave your email address or mobile number. We’ll reply as soon as possible.

Did this answer your question?