If your SIM card is lost, stolen or damaged, we can get you a new one. 

Use the button below to order your replacement SIM. Once this request goes through, your current SIM will stop working.

Important: if your original SIM was lost in the post, you will need to activate it before you can order a new one. This sounds a bit odd we know.
You can do this by going to www.superdrugmobile.com/activate. Once you've activated, then use the link below to order a replacement SIM. If you're not sure how to activate your SIM, start a web chat with us (using the purple icon in the bottom right-hand side of this page), and we can help you.



When you receive the replacement, we’ll block your old SIM, so you’ll need to activate the new one before you can start using it.

You can set up call forwarding by using these helpful guides:

Good to know: if you've changed your device (and just need a different type of SIM), contact us on web chat and we’ll take care of it. You don’t need to order a replacement SIM!

Got your replacement SIM?

Next you need to activate your new SIM. Fire up a web chat with us and we'll get this working!

SIM cards should be activated immediately, once we've completed things at our end. It could take a while longer, so please leave your new SIM in a powered device for 2 hours during activation. 

You might have to restart your device before activation is completed. We’ll send you a text when you’re good to go!

Need more help?

You can contact us via web chat – we love to chat! Web chat is available 8am-8pm, 7 days a week (excluding Bank Holidays).

If you need help outside of these times, you can still submit your question via web chat and leave your email address or mobile number. We’ll reply as soon as possible.

Did this answer your question?