Firstly, we are very sorry for your loss. We’ll do everything we can to help you.

As a family member or friend, you’ve got 2 options:

  • You can contact us via web chat and we’ll close the account at your request

  • You can request a PAC code and we’ll move the account under your name

We’ll take you through your options if you’re not sure.

If you need to discuss specific account details we’ll be able to do this as soon as we’ve received confirmation that the account holder has passed away. This helps us protect our customers’ personal information, and it’s a legal requirement.

Need more help?

You can contact us via web chat – we love to chat! Web chat is available 8am-8pm, 7 days a week (excluding Bank Holidays).

If you need help outside of these times, you can still submit your question via web chat and leave your email address or mobile number. We’ll reply as soon as possible.

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