We’d love for you to stay! If there’s something wrong with your account please get in touch with us on web chat and let us get this sorted.

You have up to 28 days for a refund on your SIM from the date you purchased it. If you bought your SIM in store you’ll need your receipt. Just contact us via web chat to tell us you want a refund.

If you’ve activated your SIM, we’ll deduct your activation points from your Health & Beautycard once you’ve told us you want a refund.  


I bought my SIM in store

Send us a picture of your receipt on web chat and we’ll send you a cheque within 10 working days. If you don’t have a receipt we won’t be able to issue a refund.

I bought my SIM online

Online purchases will be refunded to your original card payment within 3 – 5 working days.


Need more help?

You can contact us via web chat – we love to chat! Web chat is available 8am-8pm, 7 days a week (excluding Bank Holidays).

If you need help outside of these times, you can still submit your question via web chat and leave your email address or mobile number. We’ll reply as soon as possible.

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