Online orders
When you order a Superdrug Mobile SIM online it's sent via Royal Mail. If you place your order before 2pm (Monday - Thursday) you should receive your SIM within 3 working days.

If you request a SIM after 2pm on a Friday (or over the weekend), you’ll receive your SIM by the end of Thursday at the latest, as the order is processed on Monday. 

Instore purchase
If you don't want to wait for your shiny new SIM, head to one of our stores where you'll be able to buy a SIM and leave with it immediately – YAY!

Our handy store finder will tell you where your nearest Superdrug store is.

My SIM hasn’t been delivered – help!

Whoops – drop us a line on web chat and we can help you.

Need more help?

You can contact us via web chat – we love to chat! Web chat is available 8am-8pm, 7 days a week (excluding Bank Holidays).

If you need help outside of these times, you can still submit your question via web chat and leave your email address or mobile number. We’ll reply as soon as possible.