To set up your voicemail so you don’t miss any calls, just dial ‘123’. You’ll be asked to choose and confirm a PIN. Record your name, and a message that callers will hear if they get through to your voicemail (you can change this message at any time).

I forgot my PIN – how do I reset it?

Dial 123 and you’ll be given instructions to reset it.

I don’t want voicemail – can I switch it off?

Yes! Contact us via web chat and we can do this for you. It takes up to 48 hours to turn voicemail off.

Do you offer Visual Voicemail?
We are sorry that Visual Voicemail is not available at the moment.

Need more help?

You can contact us via web chat – we love to chat! Web chat is available 8am-8pm, 7 days a week (excluding Bank Holidays).

If you need help outside of these times, you can still submit your question via web chat and leave your email address or mobile number. We’ll reply as soon as possible.