If you need to get in touch with us for any reason, please use the web chat option. You'll find the icon (see below) to launch chat in the bottom right of the Superdrug Mobile homepage

When you're on the homepage, click the web chat icon to load a conversation. This is the fastest way for us to assist you.

We're available from 8am-8pm, 7 days a week (excluding Bank Holidays). 

If you need help outside of these times, you can still submit your question via web chat and leave your email address or mobile number. We’ll reply as soon as possible.

If you have a question or need help, please check our Help Centre – we’ve got loads of useful guides there.

Making a complaint

If you need to make a complaint please initially use our web chat to see if we can help or send an email to help@superdrugmobile.com

To escalate an issue please fill in a complaints form by going here:


Did this answer your question?