Key step to logging in
When you purchase a Superdrug Mobile SIM we'll ask you to create a new account by sending you an email:
You can sign up with email, Facebook, Google and Apple.
If you don't create an account from the email we send you, you won't be able to sign in to your dashboard.
The link has expired / the email is no longer in my inbox
That's OK, we can help. You can request a new one by contacting us online by clicking the “Chat now” button on www.superdrugmobile.com
"User not known" error
Your Superdrug Mobile account will only work if you log in using the same method you originally used.
For example:
If you signed up using email and password, log in that way
If you signed up using Google, choose “Sign in with Google”
If you signed up using Apple, choose “Sign in with Apple”
🔔 Using a different login method will always show an error, even if the email address is the same.
Still need help?
Please contact us and tell us:
You’re unable to log in to your Superdrug Mobile account
Whether you created an account already, and which method you used to sign up
👉 This won’t affect your mobile service, SIM, or phone number
👉 This is a common issue and is usually quick to resolve once we check your account
Need more help?
You can contact us via web chat – we love to chat! Web chat is available 8am-8pm, 7 days a week (excluding Bank Holidays).
If you need help outside of these times, you can still submit your question via web chat and leave your email address or mobile number. We’ll reply as soon as possible.