We know that sometimes you need to be flexible, so we are too!

If something comes up and you’d like to stop your plan for a while, simply switch off auto renew and we’ll keep your account active for 6 months. It’s easy to come back and pick up where you left off.

Here's a video showing you how to switch off auto renew:

Step by step guide

Simply log into your dashboard, select Account Settings and untick the box then press 'Update payment settings':

Need more help?

You can contact us via web chat – we love to chat! Web chat is available 8am-8pm, 7 days a week (excluding Bank Holidays).

If you need help outside of these times, you can still submit your question via web chat and leave your email address or mobile number. We’ll reply as soon as possible.