You can update your Health & Beautycard at any time.

  • Go to and log into your account

  • Select ‘Hello’ at the top right hand side:

  • Select 'Your Account':

  • Select 'Lost or stolen card':

  • Type the new card number and click 'Update':

The process is complete. Please allow 2 hours for the change to take place.

If you get an error that says "Invalid card number" when trying to update, please contact our customer service team and they'll be able to get this sorted!

Need more help?

You can contact us via web chat – we love to chat! Web chat is available 8am-8pm, 7 days a week (excluding Bank Holidays).

If you need help outside of these times, you can still submit your question via web chat and leave your email address or mobile number. We’ll reply as soon as possible.

Did this answer your question?