Vulnerable situations
We have created a useful guide which explains how we're able to help customers who find their circumstances have changed. 

Info about free services
Ofcom, the communications regulator, has published a guide to mobile phones. The guide contains details of free services for disabled customers which could be of interest.

Check out the guide here

Accessibility apps
If you’ve got a smartphone, there are loads of apps which have been specifically designed for people with visual, hearing and dexterity impairments.

Here are some of the best:

Emergency Video Relay Service

Ability net

Disability horizons

Appy autism

Need more help?

You can contact us via web chat – we love to chat! Web chat is available 8am-8pm, 7 days a week (excluding Bank Holidays).

If you need help outside of these times, you can still submit your question via web chat and leave your email address or mobile number. We’ll reply as soon as possible.

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