Vulnerable situations
We have created a useful guide which explains how we're able to help customers who find their circumstances have changed: Vulnerable Situations 24.09.21.pdf
Info about free services
Ofcom, the communications regulator, has published a guide to mobile phones. The guide contains details of free services for disabled customers which could be of interest.
Accessibility apps
If you’ve got a smartphone, there are loads of apps which have been specifically designed for people with visual, hearing and dexterity impairments.
Here are some of the best:
Website accessibility statement
We are committed to improving the accessibility of our website to ensure an inclusive experience for all users. While we continue working towards full compliance, we acknowledge that some areas of our site may not yet meet accessibility standards.
We are actively making enhancements and remain dedicated to ongoing improvements beyond the June 28th deadline. Any new content or features introduced after this date will be designed to comply with accessibility requirements.
If you encounter any accessibility issues or have feedback, please contact us so we can address your concerns.
Need more help?
You can contact us via web chat – we love to chat! Web chat is available 8am-8pm, 7 days a week (excluding Bank Holidays).
If you need help outside of these times, you can still submit your question via web chat and leave your email address or mobile number. We’ll reply as soon as possible.